Especially in the case of custom orders, please understand that I'd love to have every stone of every size and shape under the sun in my possession at all times. That not being feasible, however, some orders will take longer to complete than others. Once your order is received, I will take all reasonable steps to communicate with you regarding your order. I want you to be happy with my work. It's important.
How can I check whether an item is in stock?
Stock availability is shown in the product listing along with details for each item. If you have questions, please feel free to contact me at 985.502.8329, chat online or email email@example.com.
How do I care for my jewelry?
The majority of our collection consists of Argentium sterling silver, 14/20 gold fill and or copper. The surface of these metals may darken over time due to natural wear. In this case, the jewelry can be wiped clean with a jewelry cloth, or placed in a jewelry cleaning solution. Stones, pearls, bone, coral, shell, or anything other than metal should NOT be placed into these solutions. Beware that cleaning oxidized silver can remove the finish from the metal’s surface and alter the appearance. For any other jewelry care questions or inquiries, contact me at firstname.lastname@example.org
How will my jewelry be shipped and when can I expect it?
The standard goal is to ship your order within 2-3 days after payment is received. Special orders will require additional time. Your order will ship via USPS first class - prices quoted on this site include this service. That being the standard method, however, I cannot be responsible for any loss or damage once a package has left me. I package well and simply expect USPS to do their job by delivering in good condition. Based on my experience, reports of damage are very limited. Shipping transit times vary by location but typically range from 2-5 business days. If you wish to purchase tracking or insurance for your package, or a faster shipping method, please contact me in advance so we can discuss any additional fees.
I'm looking for an item not listed on your web site, what can I do?
Have you seen a piece of jewelry that you'd love to have made for you or someone's special occasion? If it's something that I'm qualified to do, I'd be so happy to do it for you! (Really, that's what I LOVE to do!!) Complete the Custom Jewelry Order Form or otherwise contact me. I'd be so pleased to work with you.
What’s My Account?
Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information and address book, track your orders and manage your account password.
When will my order be delivered?
Generally, our couriers will attempt delivery anytime between 7 a.m. and 9 p.m. Monday to Friday (except Bank Holidays). However, it really depends on your chosen shipping method.